Refund policy

Returns (Faulty Items Only)

We have a 30-day return policy for faulty items only, which means you have 30 days after receiving your order to request a return if your item is defective, damaged, or you received the wrong item.

We do not accept returns for change of mind, wrong size, or general dissatisfaction, except where required by law.

To be eligible for a faulty-item return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at mezani.uk@gmail.com with your order number, photos of the issue, and a description of the fault. If your return request is approved, we will provide the return instructions and the correct address.

Items sent back without contacting us first will not be accepted.

Return Shipping & Inspection

  • You are responsible for paying for your own return shipping label.

  • We strongly recommend using a tracked service, as we are not responsible for items lost in transit.

Once we receive your item, every return is inspected to verify the reported fault. We will then notify you whether your return has been approved or rejected.

  • If approved, a refund will be processed.

  • If the item is found not to be faulty, or has been worn/used, the return will be rejected. You may be required to cover shipping if you want the item returned to you.

For any questions, email us at mezani.uk@gmail.com.

Exchanges

We do not offer exchanges.
If your faulty return is approved and refunded, you may place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receipt, in line with EU consumer law.

Your item must still be in the same condition you received it — unworn, unused, with tags, and in its original packaging — and you must provide proof of purchase.

Unless required otherwise by local law, you are responsible for the cost of returning the item under this cooling-off period.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card issuer may take additional time to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at mezani.uk@gmail.com.